Shipping policy

At Taylor Westbrook, we strive to ensure that your jewellery is delivered to you in a timely and secure manner. Please read our shipping policy carefully to understand our processes and timelines. If you have any questions, feel free to contact us at Taylorwestbrookldn@gmail.com.

1. Processing Time

All orders are processed within 1-3 business days after payment confirmation.

2. Shipping Options and Rates

All Shipping Free For Orders Over £120.

United Kingdom Shipping:

Standard Shipping: £2.99
- Estimated delivery: 3-5 business days.
Express Shipping: £4.99
- Estimated delivery: 1-2 business days.

International Shipping:

Standard International Shipping: £9.99
- Estimated delivery: 7-14 business days.
Express International Shipping: £12.99
- Estimated delivery: 3-5 business days.

Please note that delivery times are estimates and may vary depending on the destination and carrier.

3. Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking information. You can use this to monitor your package’s progress until it reaches you.

4. Customs and Duties (International Orders)

For international orders, customers are responsible for any customs fees, import duties, or taxes that may apply. These charges vary by country and are not included in our shipping costs.

5. Lost or Damaged Shipments

If your shipment is delayed, lost, or arrives damaged, please contact us immediately at Taylorwestbrookldn@gmail.com. We will work with the carrier to resolve the issue as quickly as possible.

6. Changes to Shipping Address

Please ensure your shipping address is correct when placing your order. If you need to update your address, contact us as soon as possible at Taylorwestbrookldn@gmail.com. Address changes cannot be made once your order has been shipped.

7. Contact Us

If you have any questions or concerns about your shipment, please reach out to us:

Email: Taylorwestbrookldn@gmail.com